Terms of Use

SantaPool is operated by Thara Systems (U) Limited in Kampala, Uganda. These Terms apply to the public website, member accounts, authorized mobile apps, product communications, vouchers and any future paid feature expressly offered through the service.

Some capabilities are introduced gradually, vary by country or depend on account eligibility. Descriptions of planned features do not constitute an offer to sell or a guarantee of availability. The purchase screen or feature notice presented when a feature becomes available will identify its applicable conditions.

You must have legal capacity to agree to these Terms. If you are under the age of majority where you live, an authorized parent or guardian must approve and supervise your participation. The service is not directed at children under 13 and must not be used to create unsupervised child accounts.

You must comply with the laws applicable to your location and the people in your exchange. We may refuse accounts, invitation acceptance or features where legally required or necessary to protect participants.

Provide accurate registration information and keep your contact details current. Protect your password, passkeys, verification methods and devices. Do not share a login, use another person’s identity without permission or attempt to defeat security controls.

You are responsible for activity performed using your account to the extent permitted by law, except where caused by our breach or circumstances beyond your control. Tell us promptly if you suspect unauthorized access. Email verification, two-factor authentication, passkeys and other safeguards may be required for particular activities.

An invitation link grants only the access intended by its sender and our eligibility rules. Invitations may expire, be revoked or require the recipient to verify their identity. Do not forward a private invitation or publish its token.

A circle groups people who want to participate in an exchange. Hosts and authorized co-hosts may invite participants, manage eligible settings, establish deadlines, record preferences and coordinate the event within the permissions available in the product.

A host may set event-specific participation rules or terms. Such rules must be lawful, disclosed to participants and consistent with these Terms. SantaPool may require participants to acknowledge current circle terms before a draw. An organizer’s role does not grant unrestricted access to private assignments or other members’ personal information.

Participants must respect deadlines, invitation rules and the privacy of others. Changes after a draw can be restricted to preserve fairness, consent and assignment secrecy. Hosts are responsible for communicating off-platform gift arrangements and budgets, not for representing themselves as SantaPool.

Assignments are generated from the eligible roster and applicable matching constraints at the time of the draw. Relationship exclusions, roster changes, readiness checks, acknowledgements and consent may affect whether a draw can proceed or be safely rebalanced.

We design matching to protect recipient secrecy and apply the rules exposed in the product. We cannot promise that every combination of participants and exclusions is feasible, that all gifts will be delivered or that another person will keep an assignment secret.

Do not try to obtain other participants’ assignments, reverse-engineer matching, access restricted records or publish someone else’s private draw information without authorization. A host or co-host may have operational responsibilities without access to the complete private assignment map.

Unless a particular transaction explicitly states otherwise, SantaPool is an organizer and coordination tool, not the seller, carrier, insurer or custodian of gifts. Members independently choose, purchase, exchange or deliver gifts. Any budget, wishlist entry, shipping arrangement or recipient preference is information supplied by participants and not a guarantee.

Users are responsible for gift legality, safety, suitability, timely delivery, import duties, taxes and arrangements made with retailers or couriers. Please resolve interpersonal exchange concerns with the host first. We may assist with platform-related issues but do not adjudicate the value or quality of an off-platform gift.

You retain ownership of the photos, wishlist entries, messages, preferences, memories and other content you lawfully submit. You grant SantaPool a non-exclusive, worldwide, limited license to host, copy, process, display and transmit that content as reasonably necessary to provide the features you use and honor your selected sharing settings.

You must have permission to provide another person’s name, email address, photograph or other personal data. Only enter information needed to invite or coordinate with that person. The recipient may decline the invitation or exercise privacy rights.

Do not submit unlawful, infringing, deceptive, sexually exploitative, hateful, threatening or harassing material. Do not use private assignment information to stalk, intimidate or discriminate against a participant. We may restrict or remove content in response to valid complaints and legal obligations.

We use transactional messages and in-app notifications for verification, invitations, security events, account activity and service updates. Optional reminders or marketing communications are subject to consent, preference settings and applicable law.

Some essential account and security messages may still be sent when optional reminders are disabled. Electronic communications may be delayed by devices, network operators, mail providers or recipient settings. Do not use SantaPool to send unsolicited bulk invitations or misleading messages.

SantaPool may provide a free tier subject to published participation limits and eligibility rules. At present the small-circle pilot offers up to five people including the host, subject to the limits enforced in the application. Additional capacity or features may be available through eligible vouchers or later paid offerings.

If paid plans, add-ons, event credits, business access or subscriptions become available, we will display the applicable price, currency, taxes where applicable, included entitlements, limitations, validity period and payment frequency before you confirm a purchase. The terms shown at checkout form part of your agreement for that purchase.

A voucher or promotional entitlement may be limited by eligible users, geography, redemption period, seats, applicable events, transferability and abuse controls disclosed with the offer. We may reject duplicate, expired, fraudulent or unauthorized redemption. A voucher does not have cash value or a withdrawal right unless expressly stated in its legally applicable offer.

When payment functionality is offered, the checkout will identify the seller or merchant of record and payment processor, accepted methods and the total amount before authorization. Payment service providers may handle payment credentials independently under their own terms and privacy notices. SantaPool must not be treated as accepting payment until the product expressly enables that transaction.

Where recurring subscriptions are introduced, the purchase flow will prominently disclose the renewal interval, recurring amount, any free trial, trial conversion, renewal date, cancellation method and the point at which cancellation takes effect. We will not convert a one-time payment into recurring billing without an express purchase authorization.

Purchases made through Apple App Store or Google Play, where applicable, are managed under their platform-specific billing, cancellation and refund mechanisms. Deleting a SantaPool account or removing the app does not necessarily cancel an external subscription. Any web checkout will use the methods permitted by applicable law and app-store rules.

We may update future plan prices or offerings prospectively with notice appropriate to the change. Previously purchased entitlements will be honored under their disclosed terms unless a lawful exception, safety concern or express agreement requires otherwise.

Before any paid offering launches, its checkout and applicable purchase policy will explain cancellation, expiry, transfer and refund conditions. Statutory consumer rights cannot be excluded by these Terms. No blanket non-refund policy overrides rights granted by applicable law.

Refunds for app-store transactions are generally requested through the relevant store. For a direct SantaPool transaction, contact our published support channel with the transaction identifier but never send complete card details, passwords or verification codes. We may verify a claim and take reasonable steps to prevent duplicate refunds or chargeback abuse.

Cancellation of a future subscription may stop the next renewal but does not automatically reverse a completed charge, subject to the applicable offer, consumer law and the merchant’s refund process. Any changes to refunds or cancellation mechanics will be disclosed before such products are sold.

You must not interfere with the service, probe or exploit security vulnerabilities, scrape private member information, automate abusive requests, bypass eligibility or capacity rules, reverse-engineer protected matching, impersonate staff or use SantaPool for unlawful fundraising, gambling, scams or illegal commerce.

You must not use SantaPool to distribute malware, misleading payment instructions, unsolicited advertising or material that violates another person’s intellectual property or privacy. We may rate-limit actions, investigate suspected abuse and cooperate with lawful requests in accordance with our Privacy Policy.

The service may link to external stores, payment processors, delivery providers, maps, authentication providers or third-party websites. They operate under their own legal terms and privacy practices. We are not responsible for their independent services except as required by applicable law or a specific agreement with you.

We do not endorse every third-party product mentioned in member wishlists. Any purchasing decision or off-platform gift arrangement is your own.

We work to maintain a reliable service but access may be interrupted by maintenance, connectivity failures, security events, force majeure or third-party outages. We may modify interfaces, suspend features or introduce new capabilities while taking reasonable care not to deprive members of already purchased rights.

Where a material change affects paid entitlements or an active event, we will communicate the effect and applicable remedies as required by law. We cannot guarantee uninterrupted availability or a particular outcome of a participant-run event.

You may stop using SantaPool or request account deletion through the available account privacy controls or our contact details. We may suspend or close accounts for serious or repeated breaches, impersonation, fraud, threats to other members, legal requirements or security emergencies.

Where practical and lawful, we will notify you of significant enforcement and provide a channel to seek review. Termination does not erase payment obligations already incurred or information lawfully retained for security, legal compliance or dispute resolution. Account deletion and retained records are explained in the Privacy Policy.

SantaPool’s branding, software, design, documentation and original content are owned by Thara Systems (U) Limited or its licensors, subject to applicable open-source licenses. Your permission to use the service is personal, limited, non-exclusive, non-transferable and revocable for violations of these Terms.

You may not represent yourself as SantaPool, copy our protected assets for commercial distribution or exploit the platform’s proprietary code without authorization. Your own lawfully submitted content remains yours as described above.

We provide the service with reasonable care and skill as required by applicable law. Subject to your non-excludable rights, we do not guarantee another participant’s conduct, a particular gift, a successful match where constraints make it impossible or uninterrupted access to third-party networks.

To the extent permitted by law, neither party is responsible for indirect or unforeseeable losses arising from ordinary use. Nothing in these Terms excludes liability for fraud, willful misconduct, obligations that cannot lawfully be limited or statutory consumer and data-protection rights.

These Terms are governed by the laws of Uganda, subject to overriding consumer protections and mandatory rights that apply in your country of residence. Before commencing a formal proceeding, you may contact us with the issue, relevant account details and the outcome you seek so we can attempt a fair resolution.

Nothing in this clause prevents you from contacting a regulator, bringing a legally permitted claim or exercising mandatory consumer or privacy rights. We do not require private arbitration as a condition of using SantaPool.

We may update these Terms to reflect legal requirements, new product capabilities, security improvements or commercial arrangements. Material changes will be communicated through an appropriate website, app or email notice, with additional consent sought where required.

The current version and effective date will be published here. Changes do not automatically rewrite a completed purchase or eliminate accrued rights. If a material change requires renewed consent, we may ask you to accept it before continuing with the affected feature.

For questions, access concerns, commercial disputes or legal notices about SantaPool, contact Thara Systems (U) Limited using the details below. Include only the information needed to identify the issue. Never send private matching secrets, passwords or full payment credentials by email.