Your account. Your choices.

If you can sign in, open your SantaPool Privacy Center on the web or use the privacy-request flow in the mobile app and select account erasure. Follow the on-screen verification and confirmation instructions.

If you cannot access your account or have uninstalled the app, email [email protected] with the subject “SantaPool account deletion”. Provide the account email address and the nature of your request. Do not send your password, verification codes, private gift assignments or full payment details.

You may also use the public Contact & Support page to locate our current contact details. We do not require you to reinstall the mobile app solely to initiate deletion.

We may perform a proportionate identity check before acting to protect against someone else deleting your account. The web and mobile request flows may provide a status or confirmation channel.

Submitting a request does not automatically mean that the underlying records have already been deleted. We will confirm the outcome or explain material restrictions and relevant next steps within the periods required by applicable law.

Where no lawful retention need remains, account deletion may remove or anonymize account identifiers, user-controlled profile information, wishlists, preferences, messages, stored media and related personal records. Some shared event records may be anonymized or retained in a limited form to protect other participants’ lawful interests.

We assess active draws, roster integrity, invitation history, moderation or fraud records and legal obligations before fulfilling a request. Other members’ records and secret assignments are not revealed to the requester as part of deletion.

Security logs, dispute evidence, legal obligations, fraud prevention records and future payment or tax records may need to be retained for a justified period. Such records are restricted to their continuing purposes and are not kept indefinitely merely because deletion is technically inconvenient.

Where records are retained or anonymized, we will explain the material categories and applicable reasons when required. Backup erasure may follow normal secure backup rotation subject to applicable law.

Before deletion, you may need to resolve your host responsibilities or transfer an active event where the product permits. A draw already in progress can require careful handling to avoid exposing another member’s secret assignment or damaging others’ experience.

These practical considerations do not remove your legal right to request deletion. We will assess them fairly and explain any lawful limitation.

If paid subscriptions are introduced, deleting your SantaPool account does not automatically cancel a renewal controlled by Apple App Store, Google Play or another billing provider. You should cancel recurring charges through the provider identified at purchase.

Payment or refund records may need to be retained where financial law or dispute resolution requires it. Contact us for assistance identifying the correct billing pathway.

You may also request access, correction, a copy of personal information or other rights that apply to you. Use the same Privacy Center or contact email and identify the request type.

If you disagree with our handling of a data-rights request, you can contact a competent privacy authority including Uganda’s Personal Data Protection Office where applicable. Further information appears in our Privacy Policy.