Clear answers before you spend

The initial free pilot supports up to five participants including the host, subject to the current product rules. Eligibility, account restrictions, availability and additional access offers are displayed in the product and can change prospectively with appropriate notice.

Creating a free account does not authorize SantaPool to bill you. Any future plan purchase requires an affirmative checkout authorization.

Eligible vouchers may grant capacity or features for a specified period or event. Their redemption instructions, validity, transferability, geographical limits, fraud controls and exclusions are governed by the offer presented with the voucher.

A voucher cannot be exchanged for cash or a withdrawal unless that right is explicitly provided in the particular offer or required by law. Invalid, duplicated, expired or fraudulently obtained codes may be rejected.

If one-time purchases are introduced, we will show the amount payable, the benefit being purchased, its duration and the payment provider before confirmation. An authorization, successful payment confirmation and applicable fraud checks may be required before access is granted.

Payments processed outside SantaPool may be subject to the separate terms of the payment provider, bank or mobile-money operator. We will identify the relevant provider at checkout, rather than imply a provider is integrated before launch.

If subscriptions become available, the checkout will state the recurring price, renewal frequency, introductory period if any, billing date, taxes and cancellation mechanism. Renewal is not authorized by merely using a free feature.

Cancellation of a subscription generally prevents the next renewal, subject to the terms disclosed at purchase and mandatory law. Deleting an app or account does not necessarily cancel a subscription held with Apple, Google or another merchant. Subscribers must use the managing provider’s cancellation flow.

Where digital features are sold through an app-store billing system, the store’s rules determine how purchases, subscription management and qualifying store refunds are handled. Instructions for that store will be presented with the purchase.

If a purchase is made directly through SantaPool, use our stated support and refund process instead. We do not promise that a store-issued purchase can be refunded directly by SantaPool.

Any future live checkout will disclose product-specific cancellation and refund conditions before a purchase. Refunds may be available for duplicate or erroneous charges, technical failure, legally required cooling-off rights or other eligible circumstances under the applicable offer and law.

We will not exclude or diminish statutory consumer rights through a blanket no-refund statement. A purchased service already performed or a redeemed entitlement may have different remedies according to the transaction and jurisdiction.

Report a suspected duplicate or unauthorized payment to the relevant payment provider and to [email protected]. Include the payment reference and account email, but never send a full card number, security code, password or one-time verification code.

We may investigate suspected fraud and withhold or reverse disputed entitlements where the law and payment-provider rules permit. This does not remove your right to dispute a charge through your financial institution.

Future team or business arrangements may use a separately accepted quotation, invoice or contract. Where that agreement conflicts with this general policy for the specific purchase, the agreed commercial terms govern to the extent permitted by law.

Taxes, invoicing requirements and payment methods will reflect the actual merchant and jurisdiction. Promotional descriptions are not binding quotations.

We may change future pricing or plan availability prospectively. Where renewal terms or active purchases are affected, we will provide the notice and consent required by applicable law and the relevant platform.

For billing questions, write to [email protected]. The operator is Thara Systems (U) Limited, Valley Road, Nsasa, Kampala, Uganda.